TÉRMINOS Y CONDICIONES

The terms and conditions of sale, payment and delivery:

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Order acceptance:

Duramica offers are always subject to change. Orders are only valid after written acceptance. Every invoice or offer is valid for 30 days. The obligation to deliver can be cancelled by government orders.

 

Payments:

• Payments

• 80% advance payment is required upon order confirmation. Production starts only after receipt of the advance payment.

• The remaining 20% balance must be paid prior to dispatch of the goods. The Seller is entitled to withhold release and shipment of the goods until full payment is received.

• For sample orders placed through the website, 100% prepayment is required.

• Any special packaging shall be invoiced at cost. Packaging material becomes the property of the Customer upon delivery. Disposal is the Customer’s responsibility.

• In case of delayed payment, the Seller may suspend production or delivery without liability. All additional costs arising from payment delays shall be borne by the Customer.

• The invoicing entity reserves the right to charge additional costs resulting from order changes after confirmation.

• All prices are exclusive of VAT and any applicable taxes.

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Please note that your order can only be produced once the deposit has been received in the account of:

 

G.P.GRANT GMBH COMPANY 

Company Name: G.P.Grant GmbH

Company Full Name: G.P.Grant Gesellschaft mit beschränkter Haftung

Address: Gotthardstrasse 28, (c/o Acton Treuhand AG), 6302 Zug, Switzerland

Country: Switzerland

Company Number (Company Registration Number): CH-170.4.012.249-9

UID  (Unternehmens-Identifikationsnummer): CHE-394.459.347

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GLOBAL LOGISTICS

GREGR SPAIN S.L. 

Company Name: GREGR SPAIN S.L.

Company Full Name: GREGR SPAIN SOCIEDAD LIMITADA 

Country: Spain

Company Number/C.I.F. (Código de Identificación Fiscal): B55056394

R.O.I. (Registro De Operadores Intracomunitarios): ESB55056394

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GLOBAL TRADING

STARPOINT TRADING LIMITED 

Company Name: STARPOINT TRADING LTD

Company Full Name: STARPOINT TRADING LIMITED

Address: Suite 1802, Lippo Centre Tower One, 89 Queensway, Admiralty, Hong Kong

Country: Hong Kong, SAR 

City: Hong Kong ​

 

 

1. Individual Production and No Right of Return

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1.1. All Duramica products are manufactured exclusively to order (custom-made).

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1.2. Each order is produced individually according to the client’s specification.

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1.3. After order confirmation, cancellation or unilateral withdrawal is not permitted.

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1.4. Change of client preferences is not a ground for cancellation, return or compensation.

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2. Replacement of Goods

 

2.1. Replacement is possible exclusively in the following cases:

• goods delivered do not correspond to the invoice (specification error);

• substantial manufacturing non-conformity is documented and confirmed.

 

2.2. Claims are accepted subject to all of the following conditions:

• written notification within 7 calendar days from the date of receipt;

• photo and video documentation before unloading or before installation;

• the goods have not been cut, installed, processed or otherwise altered.

 

2.3. After installation, cutting or processing has begun, claims are not accepted.​

 

3. Production and Delivery Time

 

3.1. The estimated production and delivery period is 16–19 weeks.

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3.2. Due to dependence on natural stone suppliers, logistical conditions and specifics of consolidated shipments, the overall performance period may be extended.

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3.3. The maximum total performance period for delivery obligations may be up to 24 weeks.

 

3.4. For orders under 700 m², delivery is carried out as consolidated cargo, which may affect the actual shipment timing.

 

3.5. Timeframes are estimated and are not guaranteed.

 

3.6. Timeframes may change depending on:

• logistical conditions;

• export and import restrictions;

• delays of carriers;

• global transportation crises;

• force majeure circumstances.

 

 

4. Natural Stone Characteristics

 

4.1. Duramica works with natural stone.

 

4.2. Natural stone:

• is not a homogeneous material;

• may contain natural inclusions;

• allows shade variations;

• contains veins;

• has texture differences;

• may contain micropores and natural structural features.

 

4.3. The above characteristics:

• are not considered defects;

• are not considered non-conformity;

• are not grounds for return or replacement.

 

4.4. Each batch of material is unique.

 

4.5. Permissible deviations

Production and natural deviations are allowed:

• in dimensions: ±2–3 mm;

• in thickness;

• in edge geometry;

• in shade and stone texture.

The above deviations are not considered defects.

 

 

5. Transportation and Surface Condition

 

5.1. During transportation and storage, natural stone may be subject to natural surface changes, including:

• slight darkening;

• oxidation;

• formation of surface deposits;

• traces of environmental exposure;

• micro-oxidation;

• change in the intensity of the upper layer color.

 

5.2. If the above changes:

• do not affect the structural integrity of the material;

• do not change technical characteristics;

• are eliminated by standard professional treatment (polishing, grinding, cleaning),

 

they:

• are not considered defects;

• are not considered non-conformity;

• are not grounds for return, replacement or compensation.

 

5.3. The Buyer undertakes to ensure the necessary professional preparation of the material in the presence of such changes.

 

5.4. Substantial changes affecting strength or making the material objectively unsuitable for use shall be subject to individual review by the contracting party.

 

 

6. Return Processing Period

 

6.1. In exceptional cases, if a return is agreed in writing, the review and processing period may be up to 120 days.

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6.2. The goods must be in original packaging and without signs of use.

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6.3. In the event of a documented substantial manufacturing defect affecting strength or making the material objectively unsuitable for use, arising through the fault of the supplier:

• the costs of return and re-delivery shall be borne by the contracting party;

• the supplier has the right, at its discretion, to replace the goods, eliminate the defect or provide partial compensation.

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6.4. Minor deviations and natural characteristics of natural stone are not considered defects.

 

 

7. Separate Legal Personality

 

7.1. The following companies are independent legal entities:

• G.P.Grant GmbH

• GREGR SPAIN S.L.

• STARPOINT TRADING LIMITED

 

7.2. Each company:

• acts independently;

• does not form a joint venture or partnership;

• does not bear responsibility for the obligations of other companies;

• is not considered an affiliated party solely by virtue of using a common brand, domains, email addresses, conducting correspondence or providing customer support.

 

 

8. Contracting Party

 

8.1. The contracting party is exclusively the company that issued the commercial invoice and is indicated in it as the supplier.

 

8.2. Participation of other companies in negotiations, logistics or shipment support does not make them a party to the contract.

 

8.3. The transfer of risk is governed by the Incoterm specified in the commercial invoice or the quotation. The applicable Incoterms version is Incoterms 2020, and the delivery point shall be clearly indicated in each invoice or quotation.

 

 

9. Governing Law and Jurisdiction

 

9.1. The applicable law and competent court are determined exclusively by the company that issued the invoice.

 

Jurisdiction is not determined by:

• the location of the buyer;

• the place of payment;

• the place of shipment;

• the country of delivery.

 

Unless otherwise agreed in writing:

• for G.P.Grant GmbH — Swiss law applies, jurisdiction — Zug;

• for GREGR SPAIN S.L. — Spanish law applies, jurisdiction — Barcelona;

• for STARPOINT TRADING LIMITED — Hong Kong SAR law applies, jurisdiction — Hong Kong SAR.

 

9.2. Claims arising from a transaction with one company may not be brought against other companies.

 

 

10. Limitation of Liability

 

The supplier’s liability is limited to the amount actually paid under the relevant invoice and may not exceed the value of the goods delivered.

 

11. Exclusion of Indirect Damages

 

The supplier is not liable for loss of profit, loss of revenue, project downtime, penalties from third parties, reputational or other indirect damages.

 

12. Claims Procedure

 

12.1 The Buyer must inspect the goods immediately upon receipt.

 

12.2 Claims:

• must be submitted in writing;

• must be addressed to the contracting party;

• must be filed within 7 calendar days;

• must be accompanied by photo and video documentation before installation.

 

12.3 After installation, claims are not accepted.

 

12.4 Minor production deviations in color and texture are not grounds for claims.​

 

 

13. Force Majeure

 

Timeframes are automatically extended for the period of force majeure circumstances, including sanctions, acts of war, port delays and interruptions in raw material supply.

 

 

14. Installation and Storage

 

Responsibility for storage, warehousing, installation and processing lies entirely with the Buyer or its contractor.

 

The supplier is not responsible for:

• design errors of the buyer;

• improper installation;

• actions of contractors;

• violation of storage conditions;

• damage resulting from improper installation.

 

Responsibility for storage, warehousing, installation and processing lies entirely with the Buyer or its contractor.

 

The Buyer must inspect the goods within 7 calendar days from receipt.

 

In the absence of written claims within the specified period, the goods are deemed accepted without reservations, and the supplier shall not be liable for changes in the condition of the material resulting from storage, environmental conditions or use.

 

 

15. Prohibition of Unjustified Chargebacks

 

15.1. The Buyer undertakes not to initiate a payment refund or dispute a transaction without prior written settlement.

 

15.2. In case of unjustified chargeback, the Buyer:

• compensates bank charges;

• reimburses legal expenses;

• bears responsibility for recovery of the debt.

 

 

Final Provisions

 

These terms apply to all deliveries of Duramica products.

 

Unless otherwise expressly agreed by the parties in a written contract or separate written agreement signed by authorized representatives of the parties, these terms have priority and are subject to mandatory application.

 

Invalidity of an individual provision does not entail invalidity of the remaining provisions.

 

Any oral agreements, correspondence, commercial offers or other documents do not amend these terms unless such amendment is expressly executed in a separate written agreement.

 

Effective date: February 17, 2025

Edition: Version 7.0​​​​